How ChatHindi keeps its community safe — our standards, moderation system, reporting process, and enforcement philosophy.
ChatHindi is committed to being a safe, respectful, and welcoming space for every Indian. Human moderators — not just automated filters — review reports. Child safety reports are prioritised within 12 hours.
ChatHindi serves users from every state in India, every age group, every religion, every caste, every gender, and every walk of life. This diversity is our greatest strength — and it requires thoughtful, human-first moderation to preserve.
We believe in graduated enforcement — most violations deserve a warning and an opportunity to correct behaviour, not an immediate permanent ban. We also believe in human judgment — automated filters miss context, especially in Hindi and regional languages where the same word can be affectionate or abusive depending on relationship and tone. That is why every report on ChatHindi is reviewed by a human moderator.
We do not take sides in political debates, religious discussions, or regional disputes as long as they remain civil. ChatHindi is a space for all Indians — our moderation protects people, not viewpoints.
Any sexually explicit content is strictly prohibited on ChatHindi. This includes explicit images, pornographic descriptions, and sexual solicitation. Any sexual content involving minors is the most severe violation — it results in immediate permanent ban and mandatory reporting to NCPCR (National Commission for Protection of Child Rights) and Cyber Crime authorities. There are no warnings, no appeals, and no exceptions for this category.
Harassment means targeting someone with repeated unwanted messages, threats, or content designed to cause distress. This includes:
Content that dehumanises, attacks, or calls for violence against any group based on:
India's social fabric requires extra sensitivity around caste-based hate speech — slurs targeting Scheduled Castes, Scheduled Tribes, or OBC communities are treated as severe violations on par with other hate speech categories. Similarly, communal content designed to inflame Hindu-Muslim, Hindu-Christian, or any inter-religious tension is strictly prohibited.
Sharing another user's private information — real name, phone number, address, workplace, school — without their explicit consent. This includes sharing screenshots of private conversations to embarrass or expose someone.
Sending identical messages to multiple users or rooms, promoting products/services without permission, fake giveaways, pyramid schemes, or any commercial activity without ChatHindi's written consent.
Content that glorifies, promotes, or provides methods for self-harm or suicide. ChatHindi takes mental health seriously. If someone appears to be in crisis, moderators are trained to respond compassionately and connect them with appropriate resources (iCall: 9152987821, Vandrevala Foundation: 1860-2662-345).
Our enforcement is graduated based on the severity and frequency of violations:
| Violation Type | First Offence | Repeat Offence |
|---|---|---|
| Minor (spam, mild rudeness) | Warning + message deleted | 24-hour ban |
| Moderate (harassment, hate speech) | 3-day ban + message deleted | 30-day or permanent ban |
| Serious (doxxing, explicit content) | Immediate 30-day ban | Permanent ban |
| Severe (CSAM, threats of violence) | Immediate permanent ban + authorities | N/A |
Banned users may not create new accounts to circumvent bans. Sock puppet accounts detected after a ban will also be permanently banned. Circumventing a ban is itself a violation.
When reporting, include: the username of the offender, description of the violation, timestamps if known, and any screenshots. Screenshots are especially helpful for content that the user may delete after reporting.
ChatHindi's admins and moderators can view:
Moderators cannot access DMs (direct messages) except when a formal report includes specific DM content as evidence. DM content is only accessible to administrators investigating reported content — never read for any other purpose. We treat DM privacy as a fundamental user right.
If you believe a moderation action (ban, message deletion, warning) was applied incorrectly, you have the right to appeal. To appeal:
We review all appeals within 48 hours and reply with the outcome. Appeals for severe violations (CSAM, threats of violence, harassment campaigns) are not accepted. For all other violations, every user gets one fair appeal review.
ChatHindi believes in transparency about how we moderate. We are a small team — not a faceless corporation. When mistakes happen, we acknowledge them. Our moderators are humans who sometimes get things wrong, and our appeal process exists precisely to correct those mistakes.
We do not publish a public transparency report currently, but we commit to doing so annually once our platform grows to a scale where it becomes meaningful. We want users to trust that moderation is fair, consistent, and free from bias toward any particular community, religion, or political viewpoint.
Safety concerns: safety@chathindi.co.in
General abuse reports: abuse@chathindi.co.in
Appeals and support: support@chathindi.co.in
Or visit: Contact page
Safety is not just a set of rules — it is a culture. The most effective safety mechanism on any social platform is not a filter or an AI — it is a community of users who genuinely care about each other's wellbeing and who speak up when they see something wrong.
ChatHindi has invested significant effort in building a culture of mutual respect from the earliest days of the platform. Our XP and levelling system rewards consistent, positive participation — not just volume of messages. Our moderator volunteers are trusted long-term community members, not random appointments.
Moderating a Hindi and multi-language Indian platform presents unique challenges that generic moderation tools and English-trained AI systems handle poorly. Derogatory terms in Hindi, Bhojpuri, Tamil, or Punjabi may not appear in any English-language hate speech training dataset. Caste-based slurs specific to certain Indian communities are invisible to Western moderation AI.
This is why human moderation is non-negotiable at ChatHindi — not a nice-to-have, but the core of our safety system. Our moderators are themselves native speakers of multiple Indian languages who understand the cultural context of what they are reading. A word that is affectionate between two friends from the same community can be a severe slur when directed at someone from a different background — and only a human moderator who understands that context can judge it correctly.